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Kristin Landeros Essays - Islam, Terrorism, Violence, Free Essays

Kristin Landeros Essays - Islam, Terrorism, Violence, Free Essays Kristin Landeros PROF. DIL SOC M01 07/17/17 Media ISIS i...

Monday, December 30, 2019

Leadership Of The Korean War - 1512 Words

Irma Cuevas Jimenez History 11 VanWyck Leadership of the Korean War The Korean War, which started in June 25, 1950, was a result of high tensions between North Korea and South Korea. North Korea wanted to push communism over to the non- communist Republic in South Korea. When as the pressure developed, other nations became involved in the situation. The Soviet Union and Communist China encouraged military conquer of South Korea. On the opposite spectrum, The United Nations, including the Unites States, joined the fight against communism. The leadership involved within the United States was President Harry S. Truman and General Douglas MacArthur. These were the two influential people in the outcome of the Korean War. The controversial topic was the atomic bomb. Was President Truman in the right to dismiss General MacArthur from his military duties? General Douglas MacArthur’s rise in military power came at a young age. Born in Little Rock, Arkansas, he was a descendant of a long line of military background. He once said, â€Å"I learned to ride and shoot even before I could read or write†. At the young age of 19 he attended West Point. With his mother always watching over him, he was the top graduate, president of the student body, and played sports such as baseball and football. After West Point he attended Engineer School of Application. For his first assignment he was sailed to the Philippines. During his fourteen year period in the Philippines he developed new defensiveShow MoreRelated The Battles Of The Korean War Essay1088 Words   |  5 Pages1950, a war broke out on the peninsula of North and South Korea. The causes of this war were mostly attributed to North Korea’s attempted conquest of the entire Korean peninsula. North Korea invaded the South and thus began the Korean War. This was a war that u ltimately involved the forces of the United States and numerous other countries. The Korean War cost the lives of 2,000,000 people in only three years. This catastrophic loss of life was due to the events took place during the war. Many, manyRead MoreThe Soviet Union s Puppet1377 Words   |  6 Pagesfighting side by side with the Korean people†¦ However many years U.S. imperialism wants to fight, we are ready to fight right up to the moment of complete victory for the Chinese and Korean people,† Mao Zedong said on February 7, 1953. Before 1950, China had very little to do with North Korea. North Korea s Communist government was set up by its leader Kim Il Sung, with the help of the Soviet Union, since he was Stalin’s pupil. The Chinese were disinterested in the Korean conflict at first, but theirRead MoreEssay on Korean War in 1950-1953: Conflicting Ideologies1712 Words   |  7 PagesPresident Truman strategy was a â€Å"negotiated settlement† â€Å"Th is would end the war, unfortunately North Korea would remain independent.† His tactics were diplomatic, whenever there would be a dispute he would talk it out not causing any trouble or alarming other countries there is a collision of interests. Calling troops to act would be his last call, as he believed violence was unnecessary. As well as with the Korean War, he didn’t send in the troops to attack and recapture North Korea. He orderedRead MoreThe Battle Of Kapyong During The Korean War857 Words   |  4 PagesThe Battle of Kapyong was initiated by the Chinese and Korean forces that were attempting to recapture lost territory. Aware of how crucial the land was to their enemy, UN forces dug in to Kapyong Valley and prepared to cover the South Korean forces that were withdrawing from the 38th Parallel. The Canadians were located in Hill 677, and the Australians on Hill 504. The Australians bore the brunt of the first attack and were forced to withdraw, overwhelmed by the vast number of enemy troops. HoweverRead MorePost World War II Size1560 Words   |  7 PagesOn Monday, 24 February 2014, Secretary of Defense Chuck Hagel announced massive cuts to the size of the armed services, slashing the army to its pre-World War II size. (breithbart.com) Hagel’s plan called for a 25% reduction in manpower by 2019. Historically, these cuts equate to a perceived failure of will power of the American government by its global enemies. Such cuts are sure to decrease the readiness posture of fighting units across the military. First order effects from cuts to fundingRead MoreOperation Valhall An Operation Of The Iraqi Army Special Forces1346 Words   |  6 Pagesproblems, was that the media releases had left the forces having to defend their actions in order to ensure that the civilian population as well as the host nation forces, didn’t lose support or have loss of legitimacy in their operations. The American leadership, both from Special Forces and from units assisting the Special Forces units, understood the need for Information Superiority and the use of Information operations. With the use of helmets that had the ability to have cameras attached to them, evidenceRead MoreA Cold Korean W ar Essays848 Words   |  4 PagesA Cold Korean War The Korean War existed as a bi product to the hegemonic struggle between the contrasting political views of communism and capitalism. The event became the first military conflict of the Cold War between the US and Soviet Union, and it commenced on June 25th, 1950. These powers would continue to battle through the use of surrogate wars and political propaganda. War began to change exponentially with technology, and atomic warfare threatening, and still threatens, the life on earthRead MoreCommunication Link Between The Infantry Positions And The Artillery Showed Critical866 Words   |  4 Pagesable to call for fire. After it the NKPA infantry tried to seize the Americans position, but the all the mortars and direct-fire weapons delayed it effective. The battle continued almost seven hours while the TF Smith had ammunition and the North Koreans flanked and overrun their positions. Nevertheless, Task Force Smith halted the enemy division and it costed the enemy unpredicted losses and delays (Heller Stofft, 1986). At 2:06 P.M. Colonel Smith ordered to withdraw toward Ansong. He did itRead MoreAnalysis Of The Presidential Leadership Harry Truman1206 Words   |  5 Pages An Analysis of the Presidential Leadership Harry Truman Crystal G. DeLong PSCI 5324: Executive Branch Analytical Essay #2 Dr. Faulkner August 3, 2016 â€Æ' The successes, or lack of success, of an American president is tied to the effectiveness of their presidential leadership. President Harry Truman served the American people as president from 1945 to 1953; he became president suddenly after the death of Franklin D. Roosevelt amidst the end of World War II. Truman’s presidency would carryRead MoreThe Korean War And The Soviet Union1190 Words   |  5 Pages The Korean War The Korean War is a forgotten conflict in American history in which this conflict was followed by World War II in 1950. The United States didn’t enter World War II until the Japanese attacked Pearl Harbor on December 7, 1941. World War II has ended resulting in the United States defeating Nazi Germany, in support of allies of the United States in coordination with the United Nations. The citizens of America have peace and prosperity now that their G.I.s are home. However, there

Sunday, December 22, 2019

Volumetric Analysis Chemistry Lab Report Essays - 980 Words

Introduction: The purpose behind (the first step in) this experiment is to show that similarly to week 1, the molarity of an acid or base in solution can be determined (so long as one value’s is known) using titration. In this case though, finding the molarity of the acid used in the reaction is then used to determine the percent of that acid in a vinegar solution and compared to the standard value for % acid present in vinegar. The second part of the experiment was to see if by titrating a solution of NaOH and an unnamed mystery acid, you could find the molar mass of the unknown acid (solving the mystery). It must be understood that the number of moles of the reacting NaOH and the number of moles of the product NaX acid, must both†¦show more content†¦Each sample was used in separate titrations. Each titration was carried out using the same methods as before. Once the molar mass of each sample was found the values were then averaged and the deviation was found. To prove that the m olar mass was accurate the deviation had to be within 1%. Calculations: VINEGAR 1) Molarity of acid: a = vinegar b = NaOH Run #1: Ma * (5.00mL)Va = (0.02116)Mb * (14.1)(Vf - Vi) Ma = 0.5967 Run #2: Ma * (5.00mL)Va = (0.02116)Mb * (14.1)(Vf - Vi) Ma = 0.5967 2) Average Molarity of Acid: (Ma1 + Ma2)/2 = (0.5967 M) 3) Density (g/L) (Avg. M) * MM(CH3COOH) (0.5967M) * (65.05 g/mol) = 35.85 g/L 4) Percent Acid ((g/L)/(given density)) * 100 ((35.85 g/L)/(1005 g/L)) * 100 = 3.57% UNKNOWN ACID 1) Moles of NaOH ((Vf - Vi)/1000) * M Run #1: ((31.11 – 0.51)/1000) * 0.2116m = .006475 Run #2: ((31.35 – 0.38)/1000) * 0.2116m = .006553 2) Calc Moles of Acid because 1:1 ratio moles acid equals moles NaOH moles acid = Run 1: .006475 and Run #2: .006553 3) Molar Mass (grams used/moles acid) Run #1: (1.3160g/.006475) = 203.24 g/mol Run #2: (1.3276g/.006553) = 202.59 g/mol 4) Average Molar Mass (203.24 + 202.59)/2 = 202.92 g/mol 5) Average Deviation ((202.92 – 203.24) – (202.92 – 202.59))/2 = .005 6) % Deviation (.005/202.92) * 100 = .0025 which is lt;1% Conclusion/Discussion: Using titration as a method to calculate theShow MoreRelatedChem 103 Project Lab Essay1359 Words   |  6 PagesThe data gathered and calculated in the experiment accurately portrayed the way the reactions would have taken place. The chloride analysis was a little bit off from other groups due to the fact that our AgCl was in clumps, creating less surface area, thus our product took longer to burn and may not have burned correctly compared to other groups; yet there are several experimental factors that could have caused us to have different results than other groups, i.e. different measurements for samplesRead MoreNitration of Cobalt(Iii) Acetylacetonate4150 Words   |  17 PagesRossi/Kuwata Chemistry 222 Spring 2011 Experiment 2: Spectrophotometric Determination of Iron in Vitamin Tablets (Adapted from Daniel C. Harris’ Quantitative Chemical Analysis and R. C. Atkins, Journal of Chemical Education 1975, 52, 550.) Experimental work to be done on February 24 + one hour scheduled on your own Notebook due on March 4 (by 4:00 pm ⇒ 20% late penalty each 24 hour period thereafter) INTRODUCTION In this experiment, you will dissolve the iron in a vitamin supplement tablet,Read MoreDetermination of the identity of an unknown liquid Essay1644 Words   |  7 PagesChemistry Lab Report Purpose The purpose of this lab is to determine the identity of an unknown liquid by measuring its density and its boiling point and try to match it with those solutions given in Table 2 of experiment 2. Procedure Part A In Part A, The main purpose was to find the determination of the density of the unknown (j41) and by doing that we had to determine volumes of the unknown liquid (j41) using three different volumetric devices which are graduated cylinder, pipetteRead MoreAnalytical Chemistri Intro1796 Words   |  8 PagesAnalytical Chemistry I 1 Course Outlines ï‚â€" ï‚â€" ï‚â€" ï‚â€" ï‚â€" ï‚â€" ï‚â€" ï‚â€" LU1 :Analytical Chemistry Overview LU2: Measurements and Data Treatment LU3: Stoichiometric Calculations LU4: General Concepts of Chemical Equilibrium LU5: Gravimetric Methods LU6: Acid-Base Equilibria LU7: Acid-base titrations LU8: Analytical Separations Course Assessment Laboratory reports (15%) ï‚â€" Assignments (15%) ï‚â€" MidTerm Examination (30%) ï‚â€" Final Examination (40%) ï‚â€" 3 References 1. Christian, G.D. (2003)Read MoreChemical Equilibrium and Santa Monica College3366 Words   |  14 PagesChemistry 12 Santa Monica College Determination of Kc for a Complex Ion Formation Objectives †¢ †¢ Find the value of the equilibrium constant for formation of FeSCN2+ by using the visible light absorption of the complex ion. Confirm the stoichiometry of the reaction. Background In the study of chemical reactions, chemistry students first study reactions that go to completion. Inherent in these familiar problems—such as calculation of theoretical yield, limiting reactant, and percent yield—isRead MoreSpectrophotometric Analysis of Kmno4 Solution1686 Words   |  7 PagesExperiment # 9: Optical Method of Analysis Use of Beer’s Law on a KMn04 Gregorio, Justin Edrik A. March 2013 Department of Chemical Engineering, Faculty of Engineering University of Santo Tomas Espaà ±a, Manila Abstract The purpose of this analytical laboratory experiment is to determine the unknown concentration of potassium permanganate (KMnO4) solution by finding its absorbance through the use of spectrophotometer. The preparation of four known concentration of KMnO4 was done namely, 2.00Ãâ€"10-4MRead MoreSpectrophotometric Analysis of Kmno4 Solution1701 Words   |  7 PagesExperiment # 9: Optical Method of Analysis Use of Beer’s Law on a KMn04 Gregorio, Justin Edrik A. March 2013 Department of Chemical Engineering, Faculty of Engineering University of Santo Tomas Espaà ±a, Manila Abstract The purpose of this analytical laboratory experiment is to determine the unknown concentration of potassium permanganate (KMnO4) solution by finding its absorbance through the use of spectrophotometer. The preparation of four known concentration of KMnO4 was done namely, 2Read MoreLab Report : Ph Titration1390 Words   |  6 PagesUp: Introduction: This experiment includes a standard solution, which according to Lewis, R. and Evans, W. â€Å"is a solution of known concentrations†. They also stated that â€Å"the procedure in finding the concentration of a solution is called volumetric analysis. It involves reacting a solution of known concentration with one of the unknown concentration, in order to determine the equivalence point†. Titration is a technique where one reactant is slowly added to a second reagent until the equivalentRead MoreFeasibility Study on Setting Up an Environmental Laboratory9679 Words   |  39 PagesFEASIBILITY STUDY FOR THE ESTABLISHMENT OF STOOK ENVIRONMENTAL SERVICES COMPANY BY KAYODE, STEPHEN OLUWATOBI 166277 A SEMINAR SUBMITTED TO THE DEPARTMENT OF CHEMISTRY, UNIVERSITY OF IBADAN, IBADAN IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF MASTER OF SCIENCE (ENVIRONMENTAL CHEMISTRY AND POLLUTION CONTROL) M.Sc. (ECPC) JANUARY, 2013 1.0 EXECUTIVE SUMMARY As globalization continues and the earth’s natural processes transform local problems into international issuesRead MoreFeasibility Study on Setting Up an Environmental Laboratory9668 Words   |  39 PagesFEASIBILITY STUDY FOR THE ESTABLISHMENT OF STOOK ENVIRONMENTAL SERVICES COMPANY BY KAYODE, STEPHEN OLUWATOBI 166277 A SEMINAR SUBMITTED TO THE DEPARTMENT OF CHEMISTRY, UNIVERSITY OF IBADAN, IBADAN IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF MASTER OF SCIENCE (ENVIRONMENTAL CHEMISTRY AND POLLUTION CONTROL) M.Sc. (ECPC) JANUARY, 2013 1.0 EXECUTIVE SUMMARY As globalization continues and the earth’s natural processes transform local problems into international issues, few societies

Saturday, December 14, 2019

Questions on International Marketing Free Essays

1. What are the important issues that need to be addressed when conducting marketing research in a foreign country? Cultural differences, racial differences, climatic differences, economic differences, religious differences, historical differences, language differences, differences in actual and potential target groups. 2. We will write a custom essay sample on Questions on International Marketing or any similar topic only for you Order Now What are the factors that add to the complexity of international marketing research? Ethnocentrism, polycentrism, regiocentrism, geocentrism. 3. What are the steps to be taken in coordinating international research? Identifying and defining your problem Developing your approach Establishing research design and strategy Collecting the data Performing data analysis Reporting and presentation 4. What are some ethical problems that marketing researchers face in designing and conducting field studies in different countries? Some questions can be very strong or offensives to some culture, but this same questions can be very normal to another culture, so people who are thinking in doing a international marketing research should be very careful in how they structure the questions because everything depends in the culture. . Peter Philips, an engineering student, has designed an innovative piece of equipment to help the physically disabled to communicate. The equipment incorporates a system of electronic signals emitted with a slight turn of the head. This product is currently a success in the United States among health-care organizations. Peter wants to market this product in different countries. Acting as Mr. Phillips’ marketing/int ernational business consultant, suggest a course of action to help Peter bring this product to the international market. This is an extra question which will have more weight than the other questions) Well, first of all peter has to choose which market he is going to hit, I mean in which country he would like to sell his product. Then he would have to make an international marketing research in which this investigation clearly helps him to know if this country it’s interested in this product, because a lot of people might not be interested in this product or they don’t know this new product. The research need to give very important information about how the economy is going in that country, I mean this product can be in the profit range for American people but a some other people in other country can’t afford such an expensive equipment, so it might be very risk to enter to that new market. Besides this here comes the legal and policies barriers in which he have to know how to negotiate all this barriers. So it is very important before introducing a new product to a country to make an marketing research so you can know and measure the risk that it would take to introduce your new product another country. How to cite Questions on International Marketing, Papers

Friday, December 6, 2019

Marketing and Managing Tourism Destinations System

Question: Discuss about the Marketing and Managing Tourism Destinations System. Answer: Introduction: New Zealand School of Tourism is the highly advanced training supplier or provider for the travel and tourism industry. It has extended its training centers all over New Zealand. On 30th March, 2017 New Zealand School of Tourism has released an advertisement in which they hunt for Customer Service Officer who can join their bright team of highly successful professionals in the prime location of Auckland CBD. This organization trains individuals who want to shine in a career with the airlines industry, travel and tourism, hotels, flight attending and so on. They try to succeed in every sphere where they work with strong uprightness and deep integrity (Sharples Marcon-Clarke, 2017). This industry works in a strong manner and closely linked with each other within the employee culture. They work in collaboration with the biggest brands like Air New Zealand, Disney and many more to deliver employment opportunities to the individuals. Required Skill For Customer Service Officer In New Zealand School Of Tourism Indutry: The organization has offered an exciting role to build up the brightest career of industry leaders for the next generation of New Zealand (O'Neill Pearson, 2016). The role attracts the individuals for pursuing the most inspiring career (Tribe, 2015). They were actually looking for Customer Service Officers with the tremendous level of enthusiasm and energy that will enjoy the whole recruitment process and determined to prove him to be the perfect match being at the sharp edge of training (Morrison, 2013). The job requirements are as follows The candidate must be confident enough to introduce himself to the group and handle various groups, Must be self-driven, inspiring and friendly, with effective communication and excellent interpersonal skills, Must pay deep attention to every detail, With excellent telephonic manners and extraordinary customer service Must have a valid driving license, Must possess successful previous record of customer service, and ability to work in a multicultural environment, Previous experience in travel and tourism industry will be an added advantage although this is not mandatory. The important key skills for candidates in the workplace: The personality job fit theory determines the skill or potentials of an individual to gain adaptability inside the organization (Smith Teicher). The degree of connection between a person and an organization is regarded as P-O fit (de Beer, Rothmann Jr, Mostert, 2016). This is actually called as workplace efficiency. The employee who works hard and efficiently as an individual as well as in the team will gain higher P-O fit for a workplace. In practicality P-O fit are used to measure unity with organizational skills or competencies. The most significant skills that are necessary for a candidate in the workplace are discussed in this segment. Here the discussion will throw emphasis on the skills necessary to engage Customer Service officers in the New Zealand School of Tourism. They are - Communication skills The employers here and everywhere want to engage people who can listen, speak, write and communicate properly with their customers. The candidates have to organize and express thoughts clearly in an accurate manner towards the customer . Organizing team works A customer service officer must have the skill to work in a team who can easily extract the best potential of others. Problem solving and analytical abilities Here the employer looks for people who can use innovativeness, previous experiences and logical skills to find out the solutions efficiently in the workplace situation. The ability to work in multicultural environment The customer service officer must be able to work with various cultural environments while dealing with the co-workers as well as the customers. He has to cope up and adjust with each culture in the job situation. Personal management and administrative skills The candidate must design, plan and manage numerous assignments and tasks (Coombs, 2014). Interpersonal skills with co-workers The employers expect that the appropriate candidate must build a happy and healthy relationship with their coworkers (Samovar, Porter, McDaniel, Roy, Communication between cultures, 2015). Proper management and leadership skills The perfect ability to manage and control the co-workers and lead the group are much needed by the organization. Computer literacy and learning skills The employees should be well-versed with basic computer skills and constantly outshine others when any changes appear in the job environment. Most of the jobs need their employees must work out and comprehend the basic math and necessary instructions given to them. Strong values and ethic regarding job Honesty, dedication, sincerity, perseverance, tolerance, dependability, self esteem and positive attitude are the basic inherent qualities that the employers seek in an eligible candidate. Illustration of the advertisement: POSITION OBJECTIVES The candidates have to manage all the related responsibilities of travel and tourism. Customer service officers must have all the fact and information regarding the tourism opportunities of the company. They should have necessary knowledge of provision, operation and progression of the tourism services. The eligible candidates should improvise effective public relations and make constant effort to satisfy the customers needs and queries and consistently aware the customers about the future projects and prospects of this particular tourism agency. ATTRIBUTES The candidates must keep unity, privacy and discretion within the job, they should be highly productive in the competitive market, must be aware of the norms, policies and regulations of the organization and totally dedicated to the betterment and progression of the organization. The ability of effective communication in workplace: The ability of effective communication skills is much needed in the workplace especially in the travel and tourism business as they directly depends on the mood and feedback of customers needs (Verderber, Verderber, Sellnow, 2013). The effective communication skills increase creativity, minimize errors, helps the operations to run in a smoother track. The highly capable employees should know the basic communication styles, listening and understanding skills, nonverbal communication aspects, must develop formulative or constructive attitude, should possess the ability to resolve conflicts, handle effectively the workplace diversity, and finally possess the questioning skills. Basic communication skills develop strengths of better communication reducing the weaknesses. The Customer Service Officer should be open and direct to any kind of situations that comes into their way. They should be aware of the words and their different meanings they choose for their customers, recognize the r eal meaning and mood of the response of the customer, truly analyze before sending the message to the customer, pay deep attention to the customer before responding, technical jargons, inflammatory words, slangs and colloquialism must be avoided, always be prepared for improving the listening skills. The candidates for the role of Customer Service Officer will be able to illustrate better listening skills, gaining information and following directions. Better communication style needs self awareness and proficiency to communicate with all age groups efficiently. Understanding the nonverbal communication is also necessary in this `regard (Leathers Eaves, 2015). The concerned officers must comprehend the use of body language, tone of voice and other modes of nonverbal communication (Mawer, 2014). They must be conscious about the impact of positive and negative comments in the workplace (Holmes Stubbe, 2015). The officers should know how to resolve contrasts and conflicting ideas acco mmodate new moderating philosophies, compromise with the client behavior and with the co-workers, meet personal goals with high proficiency level. The ability of working in the multicultural environment: Cultural diversity and communication of the customer service agents in the workplace are most essential in the globalized commercial culture (Barak, 2016). Culture directly influences communication and social values are inherent within the taste and opinion of a customer (Moran, Abramson, Moran, 2014). The concerned officer must develop the competency and complete the training while dealing with such responsibilities (Samovar, Porter, McDaniel, Roy, 2015). The candidate must learn to understand the perception and values of the customer. Culture is a compilation of feelings, especially shared feelings, expressed behavior, heterogeneous and dynamic in the true sense (Neuliep, 2014). The Customer Service Official must realize the cultural worldviews, values and proper interaction to satisfy the customers (Sorrells, 2015). They must be open to all customs and rituals related to culture of the customer and give special attention to them. Some barriers of intercultural communications are ethnocentrism, stereotyped behavioral approach, certain prejudices, discriminations, rigidity and so on. The Customer Service Officers must take special attention and care to such prejudiced individuals or community. Effective communication skills are highly acclaimed competency in the modern corporate world so it becomes necessary to every individual to gain all the above mentioned qualities to achieve highest customer satisfaction. The reason for inclusion of the above mentioned requirements in the advertisement of newzealand school of tourism: The employer in this context is related to tourism and development organization. NewZealand school of Tourism included that a customer service officer should develop and must have the multicultural ability to work in their organization. According them this ability enhances insights and innovative skills, employees come to know about the diversified cultures, values and customs of different communities all over the world which is highly beneficial for the publicity, promotion and popularity of the tourism organization. This ability increases the ability to get free exposure to other languages; even sometimes the customers in this way can give ideas about the various holiday destinations, advice and useful contacts. The tourism company focuses on the ability of communication by the customer service officials and has included this ability in their recent advertisement. They believe that this ability of the customer service officer will improve total customer services; this improves better comprehension of the instructions given by the supervisors, high officials as well as the customers. The employees understands the latest technology incorporated by the authority, it boosts confidence to interact with new guests and customers. Above all better communication in the workplace like NewZealand school of Tourism imbibes positive attitude towards the workplace for a wonderful working atmosphere of higher job satisfaction and wide travel and tourism business for the industry. Conclusion: NewZealand School of Tourism exclaims that perfect ability in working with effective communication skills and working with multicultural environment are most significant abilities for high customer satisfaction, and organizational performance. The competitive advantage of the organization success and failure directly depend on these two abilities of the Customer Service Professionals. This company should emphasize on the various Customer Service Orientation Program that includes Customer lifetime value which throws light on the long term effect of customer interactions, Loyalty programs must be introduced to identify and construct databases of frequent customers to award them with special services, rewards and promotion, Service Recovery must be introduced to the unsatisfied customers after a service failure. References: Barak, M. (2016). Managing diversity: Toward a globally inclusive workplace. Sage Publications. Coombs, W. (2014). Ongoing crisis communication: Planning, managing, and responding. Sage Publications. de Beer, L., Rothmann Jr, S., Mostert, K. (2016). The Bidirectional Relationship Between Person-Job Fit and Work Engagement. Journal of Personnel Psychology. Holmes, J., Stubbe, M. (2015). Power and politeness in the workplace: A sociolinguistic analysis of talk at work. Routledge. Leathers, D., Eaves, M. (2015). Successful nonverbal communication: Principles and applications. Routledge. Mawer, G. (2014). Language and literacy in workplace education: Learning at work. Routledge. Moran, R., Abramson, N., Moran, S. (2014). Managing cultural differences. Routledge. Morrison, A. (2013). Marketing and managing tourism destinations. Routledge. Neuliep, J. (2014). Intercultural communication: A contextual approach. Sage Publications. O'Neill, S., Pearson, M. (2016). Tipping as a customer focused way of measuring service satisfaction: a new zealand perspective. Journal of Travel Tourism Research. Samovar, L., Porter, R., McDaniel, E., Roy, C. (2015). Communication between cultures. Nelson Education. Sharples, L., Marcon-Clarke, G. (2017). Collaborative approach to mentoring in the tourism sector: Embracing new partners to enhance an industry programme. Tourism and Hospitality Research , 1467358417690435. Smith, E., Teicher, J. Re-thinking skill through a new lens: evidence from three Australian service industries. In 2016. Journal of Education and Work. Sorrells, K. (2015). Intercultural communication: Globalization and social justice. Sage publications. Tribe, J. (2015). The economics of recreation, leisure and tourism. Routledge. Verderber, K., Verderber, R., Sellnow, D. (2013). Communicate! Cengage Learning.

Thursday, November 28, 2019

Earth And Space Essays - Planetary Science, Planet, Mercury, Jupiter

Earth And Space In Space: Despite its own special conditions,the Earth is in some ways similar to the other inner planets the group of planets nearer to the sun.Of these planets,Mercury is the closest to the sun;Venus is second;the Earth is third ;and Mars is fourth.All of these planets, including the Earth,are basically balls of rock.Mercury is the smallest in size. Its diameter is about two thirds the greatest width of the Atlantic Ocean. Mars is larger than Mercury,but its diameter is only a little more than half that of the Earth.Venus,with a diameter of roughly 7,600 miles (12,000 kms),is almost as large as the Earth. Four of the five outer planets are much bigger than any of the inner Planets.The largest, Jupiter , has a diameter more than 11 times as great as that of the Earth.These four outer planets are also much less dense than the inner planets. The exact size or mass of Pluto, the most distant planet ,is not known. Its composition is also a mystery.All that is known for sure about Pluto is its orbit.Pluto's average distance from the sun is almost 40 times that of the Earth.

Monday, November 25, 2019

new ee outline (1) Essays - Counterculture Of The 1960s, Journalism

new ee outline (1) Essays - Counterculture Of The 1960s, Journalism "The best fiction is far more true than any kind of journalism" William Faulkner In what ways and to what extent were Hunter S. Thompson's works influenced by contemporary sociocultural contexts? The purpose of this essay is to analyze various cultural contexts which led to the emergence of the Gonzo Style present in Hunter S. Thompson's times, evaluate their influe nce on his works and to examine various literary tools he used and their intended effects on his readers. Biographical background in the political, social, cultural and personal context Short biography of Hunter S. Thompson as a representative of counterculture Hated Nixon and the values of the "Tea Party" Opponent of the Vietnam War Anti-capitalist Civil Rights Activist Drug legalization activist Supporter of the 2nd Amendment (Appointed himself?) as a representative of the counterculture but was a deviant even by the standards of the movement at the times Critical of some Hippie movements; "drugs for the sake of drugs", "they lacked the artistic depth of the Beats" Was supportive of the Diggers and Levellers movements Social Nihlism? Was in jail for two weeks as a senior in high-school His rich friend got out on bail while he wasn't able to; in his writings he empathized with the lower class, which in his opinion did not have a voice in America Given political, social, cultural and personal (Thompson's) preconditions of the emergence of the Gonzo Style (KDDD) Dissatisfaction with the United States wilful domination A "state of exception" where the government can suspend laws at will based on anything or anyone it deems threatening Social and political tensions around the world Cold War The Prague Spring Vietnam War Critique of the "hilbilly" Understanding the influence the society hasr Civil Rights Act Civil Rights movements African-American Civil Rights Movement Black Panthers Kent State and the Black Panthers and the rebellion that's going on around the nation, and yet here is this old-fashioned Kentucky Derby festival going on. Why did this generation need a new mean of expression? Newfound artistic depth Individual literary tool used by Hunter S. Thompson and their intended effects (FLLV-part I) First-person narrative form which resembles that of literary prose (with fictional characters), rather than that of a reportage Complete immersion of the reader into the literary world Digressions, metaphors, allusions, ellipses, abrupt transitions, and gaps, which model the narrator's feelings of desperation, degradation, and despair Third-person narrative which builds a highly auto-ironic image of himself as a part of the world he describes/creates A generation untouched by the war reaches maturity New movements driven by ideals demand radical change Beatniks Thompson represents an extension of the Beat aesthetic Hippies Glorification of drugs Drugs as a form of protest The use of various stimulants by his protagonists As a provocative tool As a perspective-broadener Characteristics of the Gonzo Style Overlapping themes of sex, violence, drugs, sports and politics Immersion as a literary tool References to public figures Use of sarcasm and/or vulgarity as humour Unorthodox and creative use of English Extreme scrutiny of situations Style is reflected in his characters(Raoul) describes the gradual collapse of the Beatnik movement by following the story of Raoul Duke as Hunter S. Thompson's alter-ego Commitment "to make political writing into an art" Down to earth, doesn't deal in abstract concepts- "postmodern philosopher" Gonzo Style was a one-person literary movement. It aimed to express notions that were always present in our culture, and that were expressed many times before. Why did this generation need a new mean of expression? Newfound artistic depth Conclusion

Thursday, November 21, 2019

Introduction to Business Essay Example | Topics and Well Written Essays - 250 words - 7

Introduction to Business - Essay Example This implies that Potz’s assets are more likely to be converted into cash beforehand to that of the Wannabees. It is therefore believed that Potz possess lesser risk to the banks and thus suits more to their requirements to pay-off the loan. (Brigham, 1985) The calculations of the acid test ratio have only confirmed our opinion. It can be observed from the calculations above that Wannabee has too much cash entrapped in inventories which takes time to liquidate. (Brigham, 1985) On the other hand Potz, whose acid-test ratio is 5.7 times larger than that of the Wannabees, is more likely to attract the bank due to its ability to liquefy itself. Therefore, it is expected that the Potz is more likely to receive the loan due to its capacity to turn its assets into cash, which can be reflected in the calculations of their acid-test ratio. Despite the fact that liquidity plays an important role in the bank’s decision to grant the loan but one cannot ignore the impact of the profitability, efficiency and leverage ratios in the process. However, if the best decision is to be based on the ratios given in the exercise then Potz is likely to succeed in the

Wednesday, November 20, 2019

The Importance of a Fire Department Safety Officer Research Paper

The Importance of a Fire Department Safety Officer - Research Paper Example OSHA guidelines were set up in order to lessen the risk of firefighter work-related injuries. Fire department safety officers refer to these guidelines for training and comply with them in order to keep their employees safe during and after emergency situations ("Fire service", n.d.).   Firefighters can be either on-call, voluntary or full-time firefighters. Voluntary firefighters are not eligible for pay or any workers’ compensation. In contrast, on call and full-time firefighters are eligible for workers’ compensation. Workers’ compensation is a law that allows employees to file for benefits when they incur work-related illnesses or injuries. These benefits can be medical in nature, including rehabilitation programs or replacement wages. Some employers require full-time employees to enroll in workers’ compensation benefits as part of their cafeteria plans. This ensures that in an emergency situation that may result in the injury or death of the employee, the latter will still get compensated. In order to avail of workers’ compensation benefits, an employee needs to file a claim ("Firefighters", n.d.). The claim has to coincide with the OSHA record logs that the employee did sustain an injury while working on the job or as a resul t of the working environment, like in the case of firefighters who are exposed to hazardous wastes and chemicals. Safety officers are responsible for keeping these injury logs so that when an employee files for a claim, they can present the needed documentation to support the claim. ("OSHA recordkeeping", n.d.)   When filing workers’ compensation though, volunteer firefighters do not get the same benefits since they are not deemed as employees. Even though they sustain the same injuries as full-time firefighters, when they get injured or get ill, their claims will be denied.     

Monday, November 18, 2019

AUDITING AND ASSURANCE Essay Example | Topics and Well Written Essays - 1500 words

AUDITING AND ASSURANCE - Essay Example Legislation and the Auditing Profession in the UK According to the True and Fair Organisation (2012), the audit profession in the UK is monitored closely, and regulated tightly in accordance with strict professional standards and legislation. Also, companies and individuals who breach any of the rules, outlined by Legislation, will face strict penalties. The audit profession is under the Legislation provisions of the UK Government. The government controls the audit profession through Legislation such as the Companies Act on Audit, Inspection and Community Enterprise of 2004 and 2006 (True and Fair Organisation, 2012). There are also the Auditors Regulations of 2007, which control the activities of the Audit profession in the UK. This Legislation controls and monitors how audits are carried out in the UK. Legislation regulates the auditing profession in the UK, under the Companies Act 2006 (Collings, 2013, p. 237). Therefore, it is a requirement that professional accountants should at tain a senior statutory auditor position for them to be able to practice audit-related work in the UK. Further, UK Legislation requires that companies must have their annual financial statements audited. Auditors are required by Law to follow ISA (UK and Ireland) 700 in the formation of an auditor’s report on financial statements, as issued by the Financial Reporting Council. Common Law versus Auditing Profession in the UK The UK court system has taken responsibility of safeguarding shareholders, who are termed as third parties, from fraudulent activities of company directors, in collaboration with auditors and audit firms. Therefore, it acts as a quality-control mechanism for the auditing profession (Johnstone, Gramling, & Rittenberg, 2013, p.14). Common Law requires that auditors should observe care of professional advice to avoid violating the provisions of the civil law of negligence (Davies, 2011, p. 7). Auditors should also observe their duty of care diligently, while p erforming audit work because the UK Legal System is based on Common Law (Davies, 2011, p. 7). Company directors have the responsibility of preparing financial statements that should present a true and fair value of the organisation. Therefore, they contribute to the outcome of audit processes in one way or the other. The public may sue auditors and auditing firms under state statutes and Common Law for substandard audit work (Johnstone, Gramling, & Rittenberg, 2013, p. 14). The public, in this case, comprises of shareholders and other investors who may rely on the information provided by company directors and auditors to make financial decisions. In some circumstances, according to Common Law, disclosure may be justified in the public interest where there is no instance of noncompliance with Law regulations. For instance, where the public is being misled or the public’s interests are being damaged by auditors’ activities (FRC, 2013, p. 17). Therefore, Common Law contro ls the audit profession in the UK in that, it requires auditors to comply with the provisions of Common Law. Auditors and audit firms, who violate Common Law provisions, can be sued under Common Law by third parties. Regulatory and Professional Elements versus Auditing Profession in the UK Various independent Regulatory and Professional bodies have been created to control the auditing profession in the UK. The Regulatory and Pr

Friday, November 15, 2019

Effect of Schemas on Our Understanding of the Social World

Effect of Schemas on Our Understanding of the Social World Victoria Lishman With reference to relevant research studies, evaluate the extent to which our understanding of our social world is constrained by our schemas. Every[p1] day people use their senses to gain a lot of information about the world they live in. To help filter the important information, (people) human beings have developed processes to help make sense of the world around them. One process that people use is schemas; these (are based on) can produces stereotypes but provide (and) predictability. Schemas relate to particular objects, roles, events or people, they are based on memory and knowledge. However there are times where schemas can be wrong for instance if people jump to conclusions based on a stereotype which turns out to be false. There has been a variety of different research studies into the topic of schemas, how they work, how they change as well as what happens when a stereotype turns out to be wrong. This assignment will examine some of the research studies and their value in evaluating how far schemas constrain how people understand the world. People gain too much information from the world around them to accurately (understand) process it, filtering needs to occur in order for people to clarify what is important. Heider suggested that for people to understand the world they use regularity, predictability and cause and effect (Buchanan, Anand, Joffe and Thomas, 2007). Schemas contain knowledge about particular objects, people and scripts, and the information is organised in memory. It is stored and accessed in a certain way and can be added to changed or used as people learn new or different information that will change the stereotype they have on a certain object (Buchanan, Anand, Jaffe and Thomas, 2007). There are many different types of schemas, they can be about people, social roles or events, they are all used as a way of filtering as people do not have the ability to take on all information (Buchanan, Anand, Joffe and Thomas, 2007). As schemas contain generalised knowledge about objects, they can be wrong and can aff ect how people see future situations related to the object. This shows that how people see the social world can be constrained by their schemas. Information some see as being unimportant may alter the view of a person that someone else may have a different opinion of. Schemas can affect how people see the world as what people perceive is shaped by their knowledge, expectations and assumptions about the way the world is (Buchanan, Anand, Joffe and Thomas, 2007), this means that schemas can often control how people see their social world. The research study which found that schemas exist suggests that peoples social world is controlled by schemas was the research by Bartlett, (1932), who found that when English people were asked to retell a Native American folk tale it became more English over time (Buchanan, Anand, Jaffe and Thomas, 2007). They added more English expectations to it, changing the story to make sense to them, making it easier to remember and retell. This research study could be made more valid if it was done in more cultures, for example if an Indian person was asked to retell an English story, as it would allow for more participants and allow for a more generalised conclusion. The experiment by Bartlett held a lot of value as it st arted other psychologists looking in to the subject of schemas and their influence on how people understand their world and how much control they have over how people understand their social world. The method of this experiment is impacted by memory as it is unknown over what length of time the retelling of the folk tale occurs, there could have been a controlled condition where the same people were asked to retell an English folk tale to see how much they change or remember of it. This suggests that the understanding of the social world is controlled by schemas[p2]. A different research study by Darley and Gross (1983), showed that when people were asked to give their view on a girl’s academic ability based on whether she came from a high socio-economic status or a low socio-economic one, they suggested she would have an average ability. However after watching a video of her doing an oral exam which showed her having an average academic ability, their view changed. The participants who had watched the introductory video of her from a high socio-economic background suggested she had a high academic ability. However the participants that had watched the low socio-economic background introduction video suggested she had a low academic ability. This shows that the participants’ stereotypes which they had after the introductory video seemed to be confirmed after the oral video. This research study suggests that rich children are judged to be more similar to each other than to those from a lower socio-economic background (Buchanan, Anand , Jaffe and Thomas, 2007). This research study showed that while people do not generally want to seem as stereotyping others, (stereotypical,) by not jumping to a conclusion after just watching either introductory video, they seemed to have already made up their mind before watching the second video. This shows that schemas are very powerful and can lead people to conclusions without gathering all the information. The[p3] method is (accurate) valid as it allows for both the high socio-economic status stereotype and the low socio-economic stereotype. This suggests that how people see and understand the social world is constrained by schemas as the roles people are given determine other generalisations. The research study that Ruscher et al (2000) did showed that when a person is dependent on another person as well as themselves, the impression of another person is likely to be less b(i)ased on schemas and involve more information which may contradict the expectations of the person which were first thought of. This suggests that when it matters people can be more open to going beyond their initial expectations (Buchanan, Anand, Jaffe and Thomas, 2007). This experiment also shows that schemas are more efficient as people avoid doing more work unless they have to. The method of the Ruscher et al (2000) experiment was valid as it used four different conditions and the conclusion was drawn up by looking at the average time it took participants to make a comment about the target person. The conclusion drawn from the experiment showed that motivational relevance does effect the importance, people place on schemas and shows that people can form impressions based on characteristics not belo nging in the original stereotype of a person, object or event (Buchanan, Anand, Jaffe and Thomas, 2007). This research study allows for the research into schemas to be extended, it suggests future research into what other reasons people might allow for not simply going with the stereotype, is there other reasons or different motivation apart from monetary gain? It would also be interesting to see if people would do this without any motivation at all. The research shows that in some cases the social world is not constrained by schemas, that people can look beyond stereotypes; however it also asks more questions in this area[p4]. This[p5] assignment has examined several different research studies that look at schemas and shown that although in some cases schemas do control how people understand the social world, there are experiments that have shown that people can go beyond the stereotype and look at people, objects or events in different ways. The Bartlett study showed that people use schemas to change a folktale to fit in with their culture, what they understand to be right, how people are supposed to behave. The Darley and Gross study showed that people interpret things in a way to support a stereotype which they already believe to be true. However, the Ruscher et al study has shown that people can change what they believe to be true, that they can add or take away characteristics of a person so that they no longer fit with a previous stereotype. These studies together have shown that while most understanding of the social world is controlled by schemas, it is possible for stereotypes to be changed. Howev er the Rusher et al study which showed this, used motivation for people to change their stereotypes and therefore it means that there could be more research done in this area. Word count: 1357 Bibliography Buchanan, K., Anand, P., Jaffe, H. and Thomas, K. (2007) Perceiving and understanding the social world in Miell, D. Pheonix, A. Thomas, K. (Eds.), Mapping psychology (2nd ed.). Milton Keynes: The Open University. [p1]A reasonable introduction which shows understanding of the issue, and tells the reader how you mean to tackle the question. [p2]Clear account of Bartlett’s work with some relevant commentary about the methodology. [p3]However, it could be said to lack ecological validity since the scenario is presented in a very different way to the real world. [p4]Clear, accurate and concise account of this study, its methodological benefits and implications in relation to the question. [p5]A clear and well- focused conclusion, which clearly summarises you points, in relation to the question,

Wednesday, November 13, 2019

Wedding Speech by the Sister of the Bride -- Wedding Toasts Roasts Spe

Wedding Speech by the Sister of the Bride For those of you that do not already know me I'm the bride's "slightly" older sister. When she first asked me to give her away I felt two things, the first was one of extreme and enormous pride that she'd asked me, and the second Was "Oh my God" I have to do a speech. But please don't worry, this won't take too long. I would like to thank the priest for a lovely service, the priest's boss for keeping an eye out on the weather, and the beautiful bridesmaid. I am also delighted to have my mom, sisters, and brother here today to celebrate this day, one which I hope is the start of many more "happiest days of their life." My sister has given me, and all of my family some incredibly happy and joyous moments over the years. She was a delight to grow up with, and has always provided us with some memorable moments. Having known her all her life I have a huge library of stories to leave her embarrassed and humiliated, but out of respect for her on her big day I have decided not to tell them. So I'm not going to tell you about the milkma...