Leadership Of The Korean War - 1512 Words

Irma Cuevas Jimenez History 11 VanWyck Leadership of the Korean War The Korean War, which started in June 25, 1950, was a result of high tensions between North Korea and South Korea. North Korea wanted to push communism over to the non- communist Republic in South Korea. When as the pressure developed, other nations became involved in the situation. The Soviet Union and Communist China encouraged military conquer of South Korea. On the opposite spectrum, The United Nations, including the Unites States, joined the fight against communism. The leadership involved within the United States was President Harry S. Truman and General Douglas MacArthur. These were the two influential people in the outcome of the Korean War. The controversial topic was the atomic bomb. Was President Truman in the right to dismiss General MacArthur from his military duties? General Douglas MacArthur’s rise in military power came at a young age. Born in Little Rock, Arkansas, he was a descendant of a long line of military background. He once said, â€Å"I learned to ride and shoot even before I could read or write†. At the young age of 19 he attended West Point. With his mother always watching over him, he was the top graduate, president of the student body, and played sports such as baseball and football. After West Point he attended Engineer School of Application. For his first assignment he was sailed to the Philippines. During his fourteen year period in the Philippines he developed new defensiveShow MoreRelated The Battles Of The Korean War Essay1088 Words   |  5 Pages1950, a war broke out on the peninsula of North and South Korea. The causes of this war were mostly attributed to North Korea’s attempted conquest of the entire Korean peninsula. North Korea invaded the South and thus began the Korean War. This was a war that u ltimately involved the forces of the United States and numerous other countries. The Korean War cost the lives of 2,000,000 people in only three years. This catastrophic loss of life was due to the events took place during the war. Many, manyRead MoreThe Soviet Union s Puppet1377 Words   |  6 Pagesfighting side by side with the Korean people†¦ However many years U.S. imperialism wants to fight, we are ready to fight right up to the moment of complete victory for the Chinese and Korean people,† Mao Zedong said on February 7, 1953. Before 1950, China had very little to do with North Korea. North Korea s Communist government was set up by its leader Kim Il Sung, with the help of the Soviet Union, since he was Stalin’s pupil. The Chinese were disinterested in the Korean conflict at first, but theirRead MoreEssay on Korean War in 1950-1953: Conflicting Ideologies1712 Words   |  7 PagesPresident Truman strategy was a â€Å"negotiated settlement† â€Å"Th is would end the war, unfortunately North Korea would remain independent.† His tactics were diplomatic, whenever there would be a dispute he would talk it out not causing any trouble or alarming other countries there is a collision of interests. Calling troops to act would be his last call, as he believed violence was unnecessary. As well as with the Korean War, he didn’t send in the troops to attack and recapture North Korea. He orderedRead MoreThe Battle Of Kapyong During The Korean War857 Words   |  4 PagesThe Battle of Kapyong was initiated by the Chinese and Korean forces that were attempting to recapture lost territory. Aware of how crucial the land was to their enemy, UN forces dug in to Kapyong Valley and prepared to cover the South Korean forces that were withdrawing from the 38th Parallel. The Canadians were located in Hill 677, and the Australians on Hill 504. The Australians bore the brunt of the first attack and were forced to withdraw, overwhelmed by the vast number of enemy troops. HoweverRead MorePost World War II Size1560 Words   |  7 PagesOn Monday, 24 February 2014, Secretary of Defense Chuck Hagel announced massive cuts to the size of the armed services, slashing the army to its pre-World War II size. (breithbart.com) Hagel’s plan called for a 25% reduction in manpower by 2019. Historically, these cuts equate to a perceived failure of will power of the American government by its global enemies. Such cuts are sure to decrease the readiness posture of fighting units across the military. First order effects from cuts to fundingRead MoreOperation Valhall An Operation Of The Iraqi Army Special Forces1346 Words   |  6 Pagesproblems, was that the media releases had left the forces having to defend their actions in order to ensure that the civilian population as well as the host nation forces, didn’t lose support or have loss of legitimacy in their operations. The American leadership, both from Special Forces and from units assisting the Special Forces units, understood the need for Information Superiority and the use of Information operations. With the use of helmets that had the ability to have cameras attached to them, evidenceRead MoreA Cold Korean W ar Essays848 Words   |  4 PagesA Cold Korean War The Korean War existed as a bi product to the hegemonic struggle between the contrasting political views of communism and capitalism. The event became the first military conflict of the Cold War between the US and Soviet Union, and it commenced on June 25th, 1950. These powers would continue to battle through the use of surrogate wars and political propaganda. War began to change exponentially with technology, and atomic warfare threatening, and still threatens, the life on earthRead MoreCommunication Link Between The Infantry Positions And The Artillery Showed Critical866 Words   |  4 Pagesable to call for fire. After it the NKPA infantry tried to seize the Americans position, but the all the mortars and direct-fire weapons delayed it effective. The battle continued almost seven hours while the TF Smith had ammunition and the North Koreans flanked and overrun their positions. Nevertheless, Task Force Smith halted the enemy division and it costed the enemy unpredicted losses and delays (Heller Stofft, 1986). At 2:06 P.M. Colonel Smith ordered to withdraw toward Ansong. He did itRead MoreAnalysis Of The Presidential Leadership Harry Truman1206 Words   |  5 Pages An Analysis of the Presidential Leadership Harry Truman Crystal G. DeLong PSCI 5324: Executive Branch Analytical Essay #2 Dr. Faulkner August 3, 2016 â€Æ' The successes, or lack of success, of an American president is tied to the effectiveness of their presidential leadership. President Harry Truman served the American people as president from 1945 to 1953; he became president suddenly after the death of Franklin D. Roosevelt amidst the end of World War II. Truman’s presidency would carryRead MoreThe Korean War And The Soviet Union1190 Words   |  5 Pages The Korean War The Korean War is a forgotten conflict in American history in which this conflict was followed by World War II in 1950. The United States didn’t enter World War II until the Japanese attacked Pearl Harbor on December 7, 1941. World War II has ended resulting in the United States defeating Nazi Germany, in support of allies of the United States in coordination with the United Nations. The citizens of America have peace and prosperity now that their G.I.s are home. However, there

Volumetric Analysis Chemistry Lab Report Essays - 980 Words

Introduction: The purpose behind (the first step in) this experiment is to show that similarly to week 1, the molarity of an acid or base in solution can be determined (so long as one value’s is known) using titration. In this case though, finding the molarity of the acid used in the reaction is then used to determine the percent of that acid in a vinegar solution and compared to the standard value for % acid present in vinegar. The second part of the experiment was to see if by titrating a solution of NaOH and an unnamed mystery acid, you could find the molar mass of the unknown acid (solving the mystery). It must be understood that the number of moles of the reacting NaOH and the number of moles of the product NaX acid, must both†¦show more content†¦Each sample was used in separate titrations. Each titration was carried out using the same methods as before. Once the molar mass of each sample was found the values were then averaged and the deviation was found. To prove that the m olar mass was accurate the deviation had to be within 1%. Calculations: VINEGAR 1) Molarity of acid: a = vinegar b = NaOH Run #1: Ma * (5.00mL)Va = (0.02116)Mb * (14.1)(Vf - Vi) Ma = 0.5967 Run #2: Ma * (5.00mL)Va = (0.02116)Mb * (14.1)(Vf - Vi) Ma = 0.5967 2) Average Molarity of Acid: (Ma1 + Ma2)/2 = (0.5967 M) 3) Density (g/L) (Avg. M) * MM(CH3COOH) (0.5967M) * (65.05 g/mol) = 35.85 g/L 4) Percent Acid ((g/L)/(given density)) * 100 ((35.85 g/L)/(1005 g/L)) * 100 = 3.57% UNKNOWN ACID 1) Moles of NaOH ((Vf - Vi)/1000) * M Run #1: ((31.11 – 0.51)/1000) * 0.2116m = .006475 Run #2: ((31.35 – 0.38)/1000) * 0.2116m = .006553 2) Calc Moles of Acid because 1:1 ratio moles acid equals moles NaOH moles acid = Run 1: .006475 and Run #2: .006553 3) Molar Mass (grams used/moles acid) Run #1: (1.3160g/.006475) = 203.24 g/mol Run #2: (1.3276g/.006553) = 202.59 g/mol 4) Average Molar Mass (203.24 + 202.59)/2 = 202.92 g/mol 5) Average Deviation ((202.92 – 203.24) – (202.92 – 202.59))/2 = .005 6) % Deviation (.005/202.92) * 100 = .0025 which is lt;1% Conclusion/Discussion: Using titration as a method to calculate theShow MoreRelatedChem 103 Project Lab Essay1359 Words   |  6 PagesThe data gathered and calculated in the experiment accurately portrayed the way the reactions would have taken place. The chloride analysis was a little bit off from other groups due to the fact that our AgCl was in clumps, creating less surface area, thus our product took longer to burn and may not have burned correctly compared to other groups; yet there are several experimental factors that could have caused us to have different results than other groups, i.e. different measurements for samplesRead MoreNitration of Cobalt(Iii) Acetylacetonate4150 Words   |  17 PagesRossi/Kuwata Chemistry 222 Spring 2011 Experiment 2: Spectrophotometric Determination of Iron in Vitamin Tablets (Adapted from Daniel C. Harris’ Quantitative Chemical Analysis and R. C. Atkins, Journal of Chemical Education 1975, 52, 550.) Experimental work to be done on February 24 + one hour scheduled on your own Notebook due on March 4 (by 4:00 pm ⇒ 20% late penalty each 24 hour period thereafter) INTRODUCTION In this experiment, you will dissolve the iron in a vitamin supplement tablet,Read MoreDetermination of the identity of an unknown liquid Essay1644 Words   |  7 PagesChemistry Lab Report Purpose The purpose of this lab is to determine the identity of an unknown liquid by measuring its density and its boiling point and try to match it with those solutions given in Table 2 of experiment 2. Procedure Part A In Part A, The main purpose was to find the determination of the density of the unknown (j41) and by doing that we had to determine volumes of the unknown liquid (j41) using three different volumetric devices which are graduated cylinder, pipetteRead MoreAnalytical Chemistri Intro1796 Words   |  8 PagesAnalytical Chemistry I 1 Course Outlines ï‚â€" ï‚â€" ï‚â€" ï‚â€" ï‚â€" ï‚â€" ï‚â€" ï‚â€" LU1 :Analytical Chemistry Overview LU2: Measurements and Data Treatment LU3: Stoichiometric Calculations LU4: General Concepts of Chemical Equilibrium LU5: Gravimetric Methods LU6: Acid-Base Equilibria LU7: Acid-base titrations LU8: Analytical Separations Course Assessment Laboratory reports (15%) ï‚â€" Assignments (15%) ï‚â€" MidTerm Examination (30%) ï‚â€" Final Examination (40%) ï‚â€" 3 References 1. Christian, G.D. (2003)Read MoreChemical Equilibrium and Santa Monica College3366 Words   |  14 PagesChemistry 12 Santa Monica College Determination of Kc for a Complex Ion Formation Objectives †¢ †¢ Find the value of the equilibrium constant for formation of FeSCN2+ by using the visible light absorption of the complex ion. Confirm the stoichiometry of the reaction. Background In the study of chemical reactions, chemistry students first study reactions that go to completion. Inherent in these familiar problems—such as calculation of theoretical yield, limiting reactant, and percent yield—isRead MoreSpectrophotometric Analysis of Kmno4 Solution1686 Words   |  7 PagesExperiment # 9: Optical Method of Analysis Use of Beer’s Law on a KMn04 Gregorio, Justin Edrik A. March 2013 Department of Chemical Engineering, Faculty of Engineering University of Santo Tomas Espaà ±a, Manila Abstract The purpose of this analytical laboratory experiment is to determine the unknown concentration of potassium permanganate (KMnO4) solution by finding its absorbance through the use of spectrophotometer. The preparation of four known concentration of KMnO4 was done namely, 2.00Ãâ€"10-4MRead MoreSpectrophotometric Analysis of Kmno4 Solution1701 Words   |  7 PagesExperiment # 9: Optical Method of Analysis Use of Beer’s Law on a KMn04 Gregorio, Justin Edrik A. March 2013 Department of Chemical Engineering, Faculty of Engineering University of Santo Tomas Espaà ±a, Manila Abstract The purpose of this analytical laboratory experiment is to determine the unknown concentration of potassium permanganate (KMnO4) solution by finding its absorbance through the use of spectrophotometer. The preparation of four known concentration of KMnO4 was done namely, 2Read MoreLab Report : Ph Titration1390 Words   |  6 PagesUp: Introduction: This experiment includes a standard solution, which according to Lewis, R. and Evans, W. â€Å"is a solution of known concentrations†. They also stated that â€Å"the procedure in finding the concentration of a solution is called volumetric analysis. It involves reacting a solution of known concentration with one of the unknown concentration, in order to determine the equivalence point†. Titration is a technique where one reactant is slowly added to a second reagent until the equivalentRead MoreFeasibility Study on Setting Up an Environmental Laboratory9679 Words   |  39 PagesFEASIBILITY STUDY FOR THE ESTABLISHMENT OF STOOK ENVIRONMENTAL SERVICES COMPANY BY KAYODE, STEPHEN OLUWATOBI 166277 A SEMINAR SUBMITTED TO THE DEPARTMENT OF CHEMISTRY, UNIVERSITY OF IBADAN, IBADAN IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF MASTER OF SCIENCE (ENVIRONMENTAL CHEMISTRY AND POLLUTION CONTROL) M.Sc. (ECPC) JANUARY, 2013 1.0 EXECUTIVE SUMMARY As globalization continues and the earth’s natural processes transform local problems into international issuesRead MoreFeasibility Study on Setting Up an Environmental Laboratory9668 Words   |  39 PagesFEASIBILITY STUDY FOR THE ESTABLISHMENT OF STOOK ENVIRONMENTAL SERVICES COMPANY BY KAYODE, STEPHEN OLUWATOBI 166277 A SEMINAR SUBMITTED TO THE DEPARTMENT OF CHEMISTRY, UNIVERSITY OF IBADAN, IBADAN IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF MASTER OF SCIENCE (ENVIRONMENTAL CHEMISTRY AND POLLUTION CONTROL) M.Sc. (ECPC) JANUARY, 2013 1.0 EXECUTIVE SUMMARY As globalization continues and the earth’s natural processes transform local problems into international issues, few societies

Questions on International Marketing Free Essays

1. What are the important issues that need to be addressed when conducting marketing research in a foreign country? Cultural differences, racial differences, climatic differences, economic differences, religious differences, historical differences, language differences, differences in actual and potential target groups. 2. We will write a custom essay sample on Questions on International Marketing or any similar topic only for you Order Now What are the factors that add to the complexity of international marketing research? Ethnocentrism, polycentrism, regiocentrism, geocentrism. 3. What are the steps to be taken in coordinating international research? Identifying and defining your problem Developing your approach Establishing research design and strategy Collecting the data Performing data analysis Reporting and presentation 4. What are some ethical problems that marketing researchers face in designing and conducting field studies in different countries? Some questions can be very strong or offensives to some culture, but this same questions can be very normal to another culture, so people who are thinking in doing a international marketing research should be very careful in how they structure the questions because everything depends in the culture. . Peter Philips, an engineering student, has designed an innovative piece of equipment to help the physically disabled to communicate. The equipment incorporates a system of electronic signals emitted with a slight turn of the head. This product is currently a success in the United States among health-care organizations. Peter wants to market this product in different countries. Acting as Mr. Phillips’ marketing/int ernational business consultant, suggest a course of action to help Peter bring this product to the international market. This is an extra question which will have more weight than the other questions) Well, first of all peter has to choose which market he is going to hit, I mean in which country he would like to sell his product. Then he would have to make an international marketing research in which this investigation clearly helps him to know if this country it’s interested in this product, because a lot of people might not be interested in this product or they don’t know this new product. The research need to give very important information about how the economy is going in that country, I mean this product can be in the profit range for American people but a some other people in other country can’t afford such an expensive equipment, so it might be very risk to enter to that new market. Besides this here comes the legal and policies barriers in which he have to know how to negotiate all this barriers. So it is very important before introducing a new product to a country to make an marketing research so you can know and measure the risk that it would take to introduce your new product another country. How to cite Questions on International Marketing, Papers

Marketing and Managing Tourism Destinations System

Question: Discuss about the Marketing and Managing Tourism Destinations System. Answer: Introduction: New Zealand School of Tourism is the highly advanced training supplier or provider for the travel and tourism industry. It has extended its training centers all over New Zealand. On 30th March, 2017 New Zealand School of Tourism has released an advertisement in which they hunt for Customer Service Officer who can join their bright team of highly successful professionals in the prime location of Auckland CBD. This organization trains individuals who want to shine in a career with the airlines industry, travel and tourism, hotels, flight attending and so on. They try to succeed in every sphere where they work with strong uprightness and deep integrity (Sharples Marcon-Clarke, 2017). This industry works in a strong manner and closely linked with each other within the employee culture. They work in collaboration with the biggest brands like Air New Zealand, Disney and many more to deliver employment opportunities to the individuals. Required Skill For Customer Service Officer In New Zealand School Of Tourism Indutry: The organization has offered an exciting role to build up the brightest career of industry leaders for the next generation of New Zealand (O'Neill Pearson, 2016). The role attracts the individuals for pursuing the most inspiring career (Tribe, 2015). They were actually looking for Customer Service Officers with the tremendous level of enthusiasm and energy that will enjoy the whole recruitment process and determined to prove him to be the perfect match being at the sharp edge of training (Morrison, 2013). The job requirements are as follows The candidate must be confident enough to introduce himself to the group and handle various groups, Must be self-driven, inspiring and friendly, with effective communication and excellent interpersonal skills, Must pay deep attention to every detail, With excellent telephonic manners and extraordinary customer service Must have a valid driving license, Must possess successful previous record of customer service, and ability to work in a multicultural environment, Previous experience in travel and tourism industry will be an added advantage although this is not mandatory. The important key skills for candidates in the workplace: The personality job fit theory determines the skill or potentials of an individual to gain adaptability inside the organization (Smith Teicher). The degree of connection between a person and an organization is regarded as P-O fit (de Beer, Rothmann Jr, Mostert, 2016). This is actually called as workplace efficiency. The employee who works hard and efficiently as an individual as well as in the team will gain higher P-O fit for a workplace. In practicality P-O fit are used to measure unity with organizational skills or competencies. The most significant skills that are necessary for a candidate in the workplace are discussed in this segment. Here the discussion will throw emphasis on the skills necessary to engage Customer Service officers in the New Zealand School of Tourism. They are - Communication skills The employers here and everywhere want to engage people who can listen, speak, write and communicate properly with their customers. The candidates have to organize and express thoughts clearly in an accurate manner towards the customer . Organizing team works A customer service officer must have the skill to work in a team who can easily extract the best potential of others. Problem solving and analytical abilities Here the employer looks for people who can use innovativeness, previous experiences and logical skills to find out the solutions efficiently in the workplace situation. The ability to work in multicultural environment The customer service officer must be able to work with various cultural environments while dealing with the co-workers as well as the customers. He has to cope up and adjust with each culture in the job situation. Personal management and administrative skills The candidate must design, plan and manage numerous assignments and tasks (Coombs, 2014). Interpersonal skills with co-workers The employers expect that the appropriate candidate must build a happy and healthy relationship with their coworkers (Samovar, Porter, McDaniel, Roy, Communication between cultures, 2015). Proper management and leadership skills The perfect ability to manage and control the co-workers and lead the group are much needed by the organization. Computer literacy and learning skills The employees should be well-versed with basic computer skills and constantly outshine others when any changes appear in the job environment. Most of the jobs need their employees must work out and comprehend the basic math and necessary instructions given to them. Strong values and ethic regarding job Honesty, dedication, sincerity, perseverance, tolerance, dependability, self esteem and positive attitude are the basic inherent qualities that the employers seek in an eligible candidate. Illustration of the advertisement: POSITION OBJECTIVES The candidates have to manage all the related responsibilities of travel and tourism. Customer service officers must have all the fact and information regarding the tourism opportunities of the company. They should have necessary knowledge of provision, operation and progression of the tourism services. The eligible candidates should improvise effective public relations and make constant effort to satisfy the customers needs and queries and consistently aware the customers about the future projects and prospects of this particular tourism agency. ATTRIBUTES The candidates must keep unity, privacy and discretion within the job, they should be highly productive in the competitive market, must be aware of the norms, policies and regulations of the organization and totally dedicated to the betterment and progression of the organization. The ability of effective communication in workplace: The ability of effective communication skills is much needed in the workplace especially in the travel and tourism business as they directly depends on the mood and feedback of customers needs (Verderber, Verderber, Sellnow, 2013). The effective communication skills increase creativity, minimize errors, helps the operations to run in a smoother track. The highly capable employees should know the basic communication styles, listening and understanding skills, nonverbal communication aspects, must develop formulative or constructive attitude, should possess the ability to resolve conflicts, handle effectively the workplace diversity, and finally possess the questioning skills. Basic communication skills develop strengths of better communication reducing the weaknesses. The Customer Service Officer should be open and direct to any kind of situations that comes into their way. They should be aware of the words and their different meanings they choose for their customers, recognize the r eal meaning and mood of the response of the customer, truly analyze before sending the message to the customer, pay deep attention to the customer before responding, technical jargons, inflammatory words, slangs and colloquialism must be avoided, always be prepared for improving the listening skills. The candidates for the role of Customer Service Officer will be able to illustrate better listening skills, gaining information and following directions. Better communication style needs self awareness and proficiency to communicate with all age groups efficiently. Understanding the nonverbal communication is also necessary in this `regard (Leathers Eaves, 2015). The concerned officers must comprehend the use of body language, tone of voice and other modes of nonverbal communication (Mawer, 2014). They must be conscious about the impact of positive and negative comments in the workplace (Holmes Stubbe, 2015). The officers should know how to resolve contrasts and conflicting ideas acco mmodate new moderating philosophies, compromise with the client behavior and with the co-workers, meet personal goals with high proficiency level. The ability of working in the multicultural environment: Cultural diversity and communication of the customer service agents in the workplace are most essential in the globalized commercial culture (Barak, 2016). Culture directly influences communication and social values are inherent within the taste and opinion of a customer (Moran, Abramson, Moran, 2014). The concerned officer must develop the competency and complete the training while dealing with such responsibilities (Samovar, Porter, McDaniel, Roy, 2015). The candidate must learn to understand the perception and values of the customer. Culture is a compilation of feelings, especially shared feelings, expressed behavior, heterogeneous and dynamic in the true sense (Neuliep, 2014). The Customer Service Official must realize the cultural worldviews, values and proper interaction to satisfy the customers (Sorrells, 2015). They must be open to all customs and rituals related to culture of the customer and give special attention to them. Some barriers of intercultural communications are ethnocentrism, stereotyped behavioral approach, certain prejudices, discriminations, rigidity and so on. The Customer Service Officers must take special attention and care to such prejudiced individuals or community. Effective communication skills are highly acclaimed competency in the modern corporate world so it becomes necessary to every individual to gain all the above mentioned qualities to achieve highest customer satisfaction. The reason for inclusion of the above mentioned requirements in the advertisement of newzealand school of tourism: The employer in this context is related to tourism and development organization. NewZealand school of Tourism included that a customer service officer should develop and must have the multicultural ability to work in their organization. According them this ability enhances insights and innovative skills, employees come to know about the diversified cultures, values and customs of different communities all over the world which is highly beneficial for the publicity, promotion and popularity of the tourism organization. This ability increases the ability to get free exposure to other languages; even sometimes the customers in this way can give ideas about the various holiday destinations, advice and useful contacts. The tourism company focuses on the ability of communication by the customer service officials and has included this ability in their recent advertisement. They believe that this ability of the customer service officer will improve total customer services; this improves better comprehension of the instructions given by the supervisors, high officials as well as the customers. The employees understands the latest technology incorporated by the authority, it boosts confidence to interact with new guests and customers. Above all better communication in the workplace like NewZealand school of Tourism imbibes positive attitude towards the workplace for a wonderful working atmosphere of higher job satisfaction and wide travel and tourism business for the industry. Conclusion: NewZealand School of Tourism exclaims that perfect ability in working with effective communication skills and working with multicultural environment are most significant abilities for high customer satisfaction, and organizational performance. The competitive advantage of the organization success and failure directly depend on these two abilities of the Customer Service Professionals. This company should emphasize on the various Customer Service Orientation Program that includes Customer lifetime value which throws light on the long term effect of customer interactions, Loyalty programs must be introduced to identify and construct databases of frequent customers to award them with special services, rewards and promotion, Service Recovery must be introduced to the unsatisfied customers after a service failure. References: Barak, M. (2016). Managing diversity: Toward a globally inclusive workplace. Sage Publications. Coombs, W. (2014). Ongoing crisis communication: Planning, managing, and responding. Sage Publications. de Beer, L., Rothmann Jr, S., Mostert, K. (2016). The Bidirectional Relationship Between Person-Job Fit and Work Engagement. Journal of Personnel Psychology. Holmes, J., Stubbe, M. (2015). Power and politeness in the workplace: A sociolinguistic analysis of talk at work. Routledge. Leathers, D., Eaves, M. (2015). Successful nonverbal communication: Principles and applications. Routledge. Mawer, G. (2014). Language and literacy in workplace education: Learning at work. Routledge. Moran, R., Abramson, N., Moran, S. (2014). Managing cultural differences. Routledge. Morrison, A. (2013). Marketing and managing tourism destinations. Routledge. Neuliep, J. (2014). Intercultural communication: A contextual approach. Sage Publications. O'Neill, S., Pearson, M. (2016). Tipping as a customer focused way of measuring service satisfaction: a new zealand perspective. Journal of Travel Tourism Research. Samovar, L., Porter, R., McDaniel, E., Roy, C. (2015). Communication between cultures. Nelson Education. Sharples, L., Marcon-Clarke, G. (2017). Collaborative approach to mentoring in the tourism sector: Embracing new partners to enhance an industry programme. Tourism and Hospitality Research , 1467358417690435. Smith, E., Teicher, J. Re-thinking skill through a new lens: evidence from three Australian service industries. In 2016. Journal of Education and Work. Sorrells, K. (2015). Intercultural communication: Globalization and social justice. Sage publications. Tribe, J. (2015). The economics of recreation, leisure and tourism. Routledge. Verderber, K., Verderber, R., Sellnow, D. (2013). Communicate! Cengage Learning.